Privacy Policy.

01Who We Are

Designing Solution Official is a UK-based digital agency providing services including dynamic website development, e-commerce development and branding, social media marketing, and full-stack design and development.

For privacy-related questions or requests, please contact us using the email address above.

02Information We May Collect

We may collect personal information that you voluntarily provide when you contact us, submit a project brief, request a quotation, communicate with us, or become a client.

This may include:

• Your name
• Email address
• Telephone or WhatsApp number
• Company or business name
• Job title
• Website address
• Project requirements
• Services you are interested in
• Estimated project budget
• Messages and correspondence
• Information contained in files or materials you send us
• Billing and business information where required for a client relationship

We may also receive limited technical information when you visit the website, including device type, browser type, approximate location, referring website, pages viewed, and website interaction information.

03How We Collect Information

We may collect information when you:

• Submit a website contact form
• Request a quotation
• Send us an email
• Contact us through WhatsApp or another communication platform
• Enter into a business relationship with us
• Subscribe to marketing communications where available
• Interact with our website
• Communicate with us through social media
• Provide information during a project

We may also receive information from publicly available business sources or professional platforms where appropriate.

04How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Review project requests
• Prepare quotations or proposals
• Communicate with prospective and existing clients
• Deliver contracted services
• Manage client projects
• Provide customer support
• Process business transactions
• Maintain business and accounting records
• Improve our website and services
• Understand how visitors use our website
• Protect our website and business from misuse or security threats
• Send marketing communications where permitted
• Meet legal, regulatory, tax, or contractual obligations

We do not sell personal information to third parties.

05Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Consent: where you have actively agreed to a particular use of your information, such as certain marketing activities.

Contract: where processing is necessary to provide services to you or to take steps at your request before entering into a contract.

Legitimate Interests: where processing is reasonably necessary for operating, protecting, improving, or growing our business and does not override your rights and interests.

Legal Obligation: where we must process information to comply with applicable law, taxation, accounting, regulatory, or other legal requirements.

The ICO requires organisations to clearly explain their purposes and lawful bases in privacy information.

06Contact and Project Forms

When you submit information through our website, we may use the details provided to review your request, communicate with you, prepare a proposal, provide requested information, or establish a client relationship.

Please do not submit confidential, highly sensitive, financial, medical, password, or authentication information through a general website contact form unless we specifically request it through an appropriate secure process.

07Website Hosting and Platform

Our website is built on WordPress and hosted with a third-party hosting provider.

When personal information is collected through our website, such as through the contact form, we generally act as the data controller for that information. Our hosting and email providers may process information on our behalf in order to run the website and deliver form submissions to us.

Where we use analytics or marketing technologies, different rules may apply.

08Analytics

We may use website analytics to understand information such as:

• Page visits
• Traffic sources
• Device categories
• Approximate geographic regions
• Popular content
• Website performance
• Visitor journeys

If we introduce third-party analytics services such as Google Analytics or similar technologies, this Privacy Policy and our cookie controls will be updated where necessary.

09Cookies and Similar Technologies

Our website may use essential technologies necessary for website functionality.

Where optional analytics, advertising, remarketing, social media pixels, or similar tracking technologies are used, we will seek consent where required by applicable law.

You may be given the ability to accept, reject, or manage non-essential cookies through a cookie consent mechanism.

The ICO distinguishes between essential technologies and non-essential tracking technologies and requires appropriate transparency and consent where applicable.

10Marketing Communications

We may send marketing communications where:

• You have provided consent;
• You have requested information from us and applicable law permits communication; or
• Another lawful basis permits us to do so.

You can unsubscribe from marketing communications at any time by using an unsubscribe option where provided or by contacting us directly.

Unsubscribing from marketing does not prevent us from sending necessary service, project, payment, security, or contractual communications.

11Who We May Share Information With

We may share information only where reasonably necessary with trusted service providers supporting our operations.

These may include providers of:

• Website hosting
• Email services
• Cloud storage
• Customer relationship management
• Project management
• Analytics
• Accounting
• Payment processing
• Marketing tools
• Communication platforms
• IT and security services
• Professional legal or accounting services

These organisations may process information on our behalf or operate as independent controllers depending on the service.

We may also disclose information where required by law, court order, regulatory authority, or to protect our legitimate legal rights.

12International Data Transfers

Some technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate legal safeguards are used where required, such as adequacy regulations or approved contractual safeguards.

13Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guideline:

General enquiries: normally retained for up to 24 months after the last meaningful communication.

Client and project records: may normally be retained for up to six years after completion of the business relationship where required for contractual, accounting, tax, dispute-resolution, or legal purposes.

Marketing information: retained until you unsubscribe, withdraw consent, or the information is no longer reasonably required.

Technical information: retained according to our website and service-provider settings and only for as long as required for analytics, performance, security, or operational purposes.

We may retain certain information for longer where legally required or where necessary to establish, exercise, or defend legal claims.

14How We Protect Your Information

We take reasonable organisational and technical measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Unlawful disclosure
• Accidental destruction

However, no online system or method of transmission can be guaranteed to be completely secure.

15Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where processing relies on consent
• Object to direct marketing
• Make a complaint to the relevant supervisory authority

These rights may be subject to legal limitations or exemptions.

UK GDPR privacy notices are expected to explain individuals' applicable rights, including withdrawal of consent and the right to complain to a supervisory authority.

16Exercising Your Rights

To make a privacy request, contact:

designingsolutionofficial@gmail.com

Please include enough information for us to identify the relevant records and understand your request.

We may need to verify your identity before completing certain requests.

17Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate the matter.

You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

18Third-Party Websites

Our website may contain links to social media platforms, partner websites, portfolio websites, review platforms, or other third-party services.

We are not responsible for the privacy practices of third-party websites. You should review their own privacy policies before providing personal information.

19Social Media

If you interact with Designing Solution through platforms such as LinkedIn, Instagram, Facebook, YouTube, or other social networks, those platforms may independently process information under their own privacy policies.

Our access to information through those services depends on your settings and the platform's terms.

20Children's Privacy

Our services are intended primarily for businesses and professional users.

We do not knowingly seek to collect personal information from children through our website.

If you believe a child has submitted personal information to us inappropriately, please contact us.

21Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, technologies, legal obligations, or data-processing practices change.

The latest version will be published on this page with an updated Last Updated date.

22Contact Us

For questions about this Privacy Policy or how we handle personal information, contact: